Privacy Policy
How we collect, use, protect, and share your information when you shop with Plush Pulse.
Effective date and scope
This Privacy Policy applies from November 10, 2026 to your use of the Plush Pulse website, store, accounts, checkout, and communications. It explains what information we handle, why we use it, and the choices available to you.
Information you provide
We collect information you choose to provide, such as your name, email address, telephone number, shipping and billing addresses, account credentials, order details, wishlist activity, reviews, gift messages, and messages sent to our support team. Guest checkout is available, so an account is not required to place an order.
Information collected automatically
When you use the website, we may receive technical and usage information such as device and browser type, approximate region, pages visited, referring links, cart activity, and security logs. We may use essential cookies and similar technologies to keep your cart available, maintain secure sessions, remember preferences, and understand website performance.
Payment information
Payments are processed by our payment service provider when activated. Plush Pulse does not store your full card number or card security code. The provider handles payment information under its own privacy terms and sends us transaction details needed to confirm, reconcile, refund, and protect orders.
How we use information
We use information to provide the store, process and fulfil orders, manage accounts and guest carts, respond to questions, administer returns, maintain stock and order records, prevent fraud and misuse, improve our products and website, meet legal obligations, and send marketing only where you have chosen to receive it or applicable law otherwise permits.
When we share information
We share only what is needed with service providers that support hosting, authentication, payment processing, delivery, customer support, analytics, and email. We may also disclose information when required by law, to protect customers and the store, or as part of a business transfer. We do not sell your personal information.
Marketing choices
You can unsubscribe from marketing emails using the link in a message or by contacting our team. Unsubscribing does not affect essential service messages about an order, account security, returns, or important policy updates.
Retention and security
We keep information only as long as needed for the purposes described here, including tax, accounting, fraud prevention, dispute handling, and legal requirements. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. Contact us promptly if you believe your account has been accessed without permission.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent. You may also have the right to complain to your local data-protection authority. Submit a request through our Contact page; we may need to verify your identity before completing it.
Children and international processing
The store is not directed to children under 16, and we do not knowingly collect their personal information. Our service providers may process information in countries other than yours; where required, appropriate safeguards are used for those transfers.
Updates and contact
We may update this policy as our store or legal obligations change. The effective date above shows the latest revision. Material changes will be presented through the website or another appropriate channel. Questions and privacy requests can be sent through the Plush Pulse Contact page.