Terms & Conditions
The terms that apply when you browse, create an account, or shop with Plush Pulse.
Agreement and effective date
These Terms & Conditions apply from November 10, 2026 to your access to and use of the Plush Pulse website, products, accounts, and services. By using the website or placing an order, you agree to these terms and the policies they reference. If you do not agree, please do not use the store.
Eligibility and customer accounts
You must be legally able to enter a binding purchase agreement in your location. You are responsible for accurate account information, keeping your credentials confidential, and activity carried out through your account. Tell us promptly about suspected unauthorized access. Guest checkout is available without creating an account.
Product information and availability
We aim to describe products, colors, sizing, stock, and images accurately. Screens can display colors differently, and reasonable variations may occur. Measurements and available options vary by style. Products and quantities may be changed, limited, discontinued, or corrected without notice, subject to any order we have already accepted.
Pricing, promotions, and errors
Prices are shown in the currency indicated at checkout. Taxes, shipping, discounts, and gift-card amounts are calculated using the rules displayed at checkout. We may correct an obvious pricing or product-information error and cancel an affected order before dispatch; if payment was taken, the affected amount will be returned through the original payment method.
Orders and acceptance
Your checkout submission is an offer to buy. An automated acknowledgement does not by itself mean acceptance. We accept an order when we confirm it for fulfilment or dispatch it. We may decline or cancel an order for stock unavailability, suspected fraud, delivery restrictions, inaccurate information, or another lawful reason.
Payment
You authorize us and our payment provider to charge the approved total using your selected payment method. Payment must be successfully verified before an order is treated as paid. You represent that you are authorized to use that method. Full card details are handled by the payment provider rather than stored by Plush Pulse.
Shipping, delivery, and tracking
Available destinations, delivery options, charges, and estimates appear at checkout or in our Shipping & Delivery information. Estimates are not guarantees because carriers and events outside our control can cause delay. Check your address carefully and contact us promptly about a missing, damaged, or incorrect delivery. Tracking details may be provided after dispatch.
Returns and exchanges
Our Returns & Exchanges Policy explains eligibility, time limits, item condition, and how to make a request. Items must meet the stated conditions, including being unworn, unwashed, and returned with attached tags where required. Statutory rights relating to faulty, damaged, or incorrectly supplied goods are not limited by our returns policy.
Coupons and gift cards
Promotional codes and gift cards are subject to their stated eligibility, value, expiry, and usage limits. They cannot be exchanged for cash except where required by law, may not be combined where exclusions apply, and may be cancelled if obtained or used fraudulently. Treat gift-card codes like cash because anyone with the code may be able to redeem it.
Reviews and acceptable use
Reviews and other submissions must reflect your genuine experience and must not contain unlawful, misleading, abusive, infringing, or private information. Do not misuse the website, bypass security, scrape at disruptive volume, introduce malicious code, impersonate another person, interfere with stock or checkout, or use the store for unlawful commercial activity.
Intellectual property
The Plush Pulse name, logo, website design, text, graphics, and original content are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping. No content may be copied, republished, sold, or adapted for commercial use without our prior written permission or another legal right.
Third-party services and links
Payment, delivery, social-media, and other third-party services have their own terms and privacy practices. We are not responsible for third-party content or services outside our reasonable control. A link does not imply endorsement of every statement or offering on the destination service.
Disclaimers and liability
The website is provided on an as-available basis. To the extent permitted by law, we disclaim implied warranties not expressly stated, but nothing in these terms excludes rights or liabilities that cannot legally be excluded, including liability for fraud or for defective products where applicable. Our liability for a purchase will not exceed the amount paid for the affected order where such a limit is lawful.
Changes, severability, and contact
We may update these terms for future use of the store and will revise the effective date. The terms applying to an order are those in force when it is placed unless a change is legally required or agreed. If a provision is unenforceable, the remaining provisions continue. These terms, together with referenced policies, form the agreement for your use of the store. Questions can be sent through our Contact page.